Shipping & Returns
Information about shipment and delivery
The delivery time quoted on your order summary page will be the next day.
The recent pandemic continues to have "ripple effects" on transportation and delivery practices at many levels, including the practices of our suppliers, manufacturers, and delivery providers. In addition, last year’s scene saw many individuals and families engage in more outdoor activities, thereby increasing the overall demand for outdoor products.
Nonetheless, all our warehouses and retail locations are very busy because they work tirelessly to ensure that our outdoor customers continue to get the products they need when they need it.
Thank you very much for your patience during these challenging times!
Subscription service delivery
Subscription orders (except international shipping) will get free standard shipping for all shipping after the first order. There are no rush options available.
The shipping costs for the first subscription order and international subscription shipments are listed above, depending on where the shipment is sent.
Shipping and handling fees are subject to change without notice.
Due to the size and weight of the item, additional fees may be charged for oversized or overweight items.
These additional costs will be noted under the important red notice on the product page and will be reflected in your order total during checkout.
Additional disclaimer
Due to the size, weight or quantity ordered, some items require additional shipping. These fees will be noted under the important red notice on the product page and will be reflected in your order total at checkout.
Dangerous goods cannot be rushed or internationally transported. Dangerous fees may be charged for land transportation. If there is an applicable hazard fee, it will be displayed on the product page under the important notice.
Orders containing dangerous goods (with a $20.00 dangerous fee) and orders over $1,50 will require a signature upon delivery.
Most out-of-stock items will be shipped through DHL.
We hope you enjoy your new purchase!
If you find that you need to return or exchange the product, you can usually choose to return it to our retail store or mail it, regardless of whether the product is purchased in a store, phone or online, with a few exceptions*.
The delivery time quoted on your order summary page will be the next day.
The recent pandemic continues to have "ripple effects" on transportation and delivery practices at many levels, including the practices of our suppliers, manufacturers, and delivery providers. In addition, last year’s scene saw many individuals and families engage in more outdoor activities, thereby increasing the overall demand for outdoor products.
Nonetheless, all our warehouses and retail locations are very busy because they work tirelessly to ensure that our outdoor customers continue to get the products they need when they need it.
Thank you very much for your patience during these challenging times!
Subscription service delivery
Subscription orders (except international shipping) will get free standard shipping for all shipping after the first order. There are no rush options available.
The shipping costs for the first subscription order and international subscription shipments are listed above, depending on where the shipment is sent.
Shipping and handling fees are subject to change without notice.
Due to the size and weight of the item, additional fees may be charged for oversized or overweight items.
These additional costs will be noted under the important red notice on the product page and will be reflected in your order total during checkout.
Additional disclaimer
Due to the size, weight or quantity ordered, some items require additional shipping. These fees will be noted under the important red notice on the product page and will be reflected in your order total at checkout.
Dangerous goods cannot be rushed or internationally transported. Dangerous fees may be charged for land transportation. If there is an applicable hazard fee, it will be displayed on the product page under the important notice.
Orders containing dangerous goods (with a $20.00 dangerous fee) and orders over $1,50 will require a signature upon delivery.
Most out-of-stock items will be shipped through DHL.
We hope you enjoy your new purchase!
If you find that you need to return or exchange the product, you can usually choose to return it to our retail store or mail it, regardless of whether the product is purchased in a store, phone or online, with a few exceptions*.